Responsible Gaming

Gambling should always be a form of entertainment, never a way to earn money or solve financial problems. At Vegas Hero, we encourage every player to stay in control, play within their means, and seek help if gambling stops being enjoyable.

Age Verification

You must be at least 18 years old to gamble in Great Britain. It is illegal for anyone under the legal age to open an account or place a bet. We may request proof of age and identity at any time to comply with UK licensing requirements. Please also be aware that the legal gambling age can be higher in some jurisdictions outside Great Britain.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone close to you, it may be time to seek support:

• Chasing losses — trying to win back money you have lost by betting more
• Hiding gambling activity from family or friends
• Spending more time or money on gambling than you planned
• Neglecting work, studies, or relationships because of gambling
• Borrowing money or selling possessions to gamble
• Feeling anxious, guilty, or irritable when trying to cut down
• Gambling to escape stress, anxiety, or low mood

Self-Help Tools

Vegas Hero offers practical tools to help you stay in control of your gambling:

• Deposit limits — set a maximum amount you can deposit over a day, week, or month
• Loss limits — cap the amount you can lose within a chosen period
• Reality checks — receive on-screen reminders of how long you have been playing
• Self-exclusion — block access to your account for a set period or permanently

You can activate these tools at any time from your account settings. For a broader self-exclusion across all UK-licensed gambling sites, see GamStop below.

Support Organisations

If you are worried about your own gambling or someone else’s, these independent services offer free, confidential help:

• UK — GamCare: www.gamcare.org.uk — phone and live chat support, plus the National Gambling Helpline
• UK — GamStop: www.gamstop.co.uk — free self-exclusion from all UK-licensed online gambling sites
• Australia — Gambling Help Online: www.gamblinghelponline.org.au — 24/7 counselling and support
• Canada — Responsible Gambling Council: www.responsiblegambling.org — information and prevention resources
• US — National Council on Problem Gambling: www.ncpgambling.org — helpline, text, and chat support
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de — national health education and addiction support
• Other countries: please contact the most relevant national problem gambling organisation in your country of residence. A quick online search for “responsible gambling support [your country]” will usually provide the correct service.

Seek Help Today

If you think you or someone you know has a gambling problem, do not wait. Speak to one of the organisations listed above, use the self-help tools on your account, or contact our customer support team to discuss voluntary limits or self-exclusion. Help is available, and reaching out is a sign of strength.